Attn all agents!

 

When doing a Non Refundable Exchange with an AA ticket you need to read below.
You will need to include this amount in endorsements on applicable Rapid Reprice PNRs, AA has not yet coded this for the Rapid Reprice process.

See below

From the AA webiste
Non-Refundable to Refundable Exchanges

Exchange Procedures
Non-Refundable E-tickets to Refundable E-tickets Exchanges
Effective May 21, 2008, fare rules have been changed to allow a non-refundable fare ticket to be applied to the purchase of a refundable fare ticket. Therefore, it will no longer be necessary to add a rule waiver for this type of transaction for tickets issued on/after this date. Once the value of a non-refundable fare ticket has been applied to the purchase of a refundable fare ticket, only the original non-refundable amount remains non-refundable and the agency must include verbiage “NON-REF” and the original full amount of the non-refundable ticket ( indicate the verbiage “NON-REF- $$$” ) in the endorsement box( see VCR endorsement box example below ). This applies to wholly unused and/or partially used non-refundable fare exchanges.  If there is a residual between the original non-refundable fare and the new ticket fare, the agency may take the ASC fee from the residual and issue an MCO for the remainder .
VCR EXAMPLE FOR VERBIAGE IN THE ENDORSEMENT BOX:
0017550771096         NAME-SMITH/EXAMPLE                 
TTL NBR OF CPNS- 2 DATE OF ISSUE-06NOV08 PNR-*PURGED   13NOV08
CC-TPXXXXXXXXXXXXXXX                                         
CPN A/L FLT  CLS DATE   BRDOFF  TIME  ST F/B           STAT  
 1    AA  1097  L  10NOV  FLLDFW  330P  OK L26D/10XAKS   OK
 2O AA  1386  L  12NOV  DFWFLL  445P  OK L26D/10XAKS   OK 
                                                             
FARE USD  588.92  TAX   14.00XT TAX   44.17US TAX    7.00ZP  
     TOTAL USD  654.09                                       
                                                             
FARE CALC FLL AA DFW 294.46AA FLL 294.46USD588.92END AA ZPFLL
          DFW XT 5.00AY9.00XFFLL4.5DFW4.5                    
                                                             
FORM OF PAYMENT-A/C 407.09                              
FOP-TPXXXXXXXXXXXXXXX   
DATE OF ISSUE-06NOV08     ISSUED AT-MLB    62G B4          
ARC/IATA NBR-11111111                                      
EXCH-0017548396603/12                                      
ORIG ISSUED AT-18SEP08MLB  FEF-EFCC TP                     
ENDORSEMENTS/RESTRICTIONS-                                 
  NON-REF USD397.00/                               
                                                           
IT-XXXXXXXXXX                                       
REMARKS-                                                   
                                                           
ENTER VCRH*TKTNBR*CALL TO DISPLAY CPN DETAILS              
ENTER VCRH*TKTNBR*FC TO DISPLAY FARE CALC WITH TAX SUMMARY                                        
 

Updated June 11, 2009
Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.