Have your customers ever received a no-show bill for a hotel that you cancelled? This can be frustrating for both of you, so here are some helpful hints to avoid this situation.
· Always check the hotel cancellation policy under the hotel rules (example: HRS2 if the hotel is segment 2 in your PNR). Policies vary greatly between different hotel locations, time of year, type of rate, special events within the city, etc.
· Make sure you received a cancellation number. For a list of Hotel Associates who participates in returning a cancellation number go to HELP HSA or INFO HSA.
· When you cancel the hotel, make sure you End Transaction (ET) the PNR right away. Some hotel vendors may “time out” the transaction if the record is not ended in a timely manner, even if you have a cancellation number appended.
· The PNR history will be updated in the /CX- field with the hotel cancellation number from participating hotels.
· The cancellation number is reflected in history with a CN identifier and an HX action code.
See example of history below:
XS HI HTL 10JUL HK1 BOS OUT 12JUL 1582-HI HOLIDAY INN SOMERVILLE/RG-USD 179.99/NM-FIERRO JOLIE/G-CCAXXXXXXXXXXX2118EXP12-09/CXP-CXL AFTER 1800 10JUL FORFEIT FIRST NITE STAY/CF-61820556 #HI#
CN HI HHL HX1/CF-61820556/CX-58179443 $HI$
For additional information refer to HELP H/CX- or INFO H/CX-
If you’d like to learn more, sign up for our instructor-led class on Hotels.
To register:
2. Log on with your SID and IATA number and then your Worldspan sign-on and initials.
3. If this is your first time logging on to our Training Services Portal, you are prompted to complete a simple profile.
4. In Instructor-led Online Classes, select Hotels.
5. Complete the registration.
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