Delta Schedule Change Assistance for Travel Agencies

 

Delta is working diligently to re-engineer our policies around schedule changes and the work that is required by you, our travel partners. Provided that implementation and testing goes well, we expect to launch our revised process and policy in August 2008.

 

In the interim, we are providing to you a set of conditions, which will allow you to focus on Delta schedule changes that have the greatest impact to our mutual customers.  These conditions are exceptions to normal ticketing rules and are effective immediately.

 

A DL ticketed itinerary does not have to be re-issued due to a Delta schedule change if one or both of the following conditions exist:

 

1)      Time change:

a.       New DL flight is departing no earlier than 59 minutes of the original scheduled departure; not to exceed 59 minutes

b.       New DL flight is departing no later than 59 minutes of the original scheduled departure; not to exceed 59 minutes

2)      Flight number changed ONLY and departure time remains the same

 

Condition
 Example
 Reissue
 
Original
 New
 (Y / N)
 
Time Change within 59 minutes of original scheduled departure.
(New time not to exceed 59 min.)
 DL 100 ATLDCA 600A - 800A
 ATLDCA 530A - 730A
(30 minutes earlier)
 NO
 
DL 100 ATLDCA 600A - 800A
 ATLDCA 730A - 930A
(90 minutes later)
 YES
 
Flight number changed only
 DL 100 ATLDCA 600A - 800A
 DL 200 ATLDCA 600A - 800A
 NO
 
DL 100 ATLDCA 600A - 800A
 DL 200 ATLDCA 630A - 830A
(Time changed  within 59 minutes)
 NO
 
DL 100 ATLDCA 600A - 800A
 DL 200 ATLDCA 730A - 930A
(Time changed exceeding 59 minutes)
 YES
 

 

Note: This interim process does not revalidate the ticket; however, it does allow customers to check-in using the Kiosk or online check-in.

 

Required Reissue

Reservations with the following changes must be reissued by the original issuing agency in order for the passenger to be able to check in automatically via the KIOSK or online:

Change in class of service
Routing changes
Misconnections that require a reaccommodation of the passenger onto other flights, dates or times
New departure time, in any direction, exceeds 59 minutes of the original scheduled flight
 

It is not necessary to reissue tickets immediately after accepting the schedule change. You may reissue as deemed necessary based on the customer’s travel plans and your business practices. Until we are able to launch the new Agency schedule change policies and procedures, we hope this will assist you as well as help to ensure our mutual customers have a hassle-free travel experience.